The definition of personal information is in terms of the Protection of Personal Information Act, 2013 (hereinafter POPI or Act means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The POPI Act, which has more specific examples if you need them, can be found at the following link: www.gov.za/documents/download.php?f=204368 The definition of Special Personal Information is defined by the provisions of the POPI Act, Part B, sections 26 to 33.
WHAT INFORMATION DO WE COLLECT?
At Zoo Mama, we collect and process your personal information for the fulfilment of your order and during the natural process of conducting business. For this, we collect contact and billing details including your name, contact details. We will collect details directly from you and only collect that which is necessary to fulfil your order. Payment Details are collected and processed securely by Payfast- a third party PCI-DSS Level 1 Compliant Service Provider. No payment information is stored by us or linked to a personal identifier. Please see https://www.payfast.co.za/privacy-policy for more information. No additional data is requested.
Log files will track actions occurring on the website, and collect anonymised data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. These will also collect information.
For the purposes of Marketing, we may use your contact details, including your name, email address and purchase history, but will only do so when consent is given.
HOW DO WE USE YOUR INFORMATION?
We will only use your personal information for the purposes for which it was collected and agreed to. This includes the fulfilment of an order placed through the website namely, invoicing, processing your payment, confirmation of your order and couriering your package.
If you provide your consent, the information you supply will be used for targeted marketing and information that you may find helpful. You can opt out of this at any time.
WHAT ARE COOKIES AND HOW DO WE USE THEM?
The term “cookies” refers to cookies and other similar technologies covered by the POPI act on privacy in electronic communications. What is a cookie? Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies, they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
The Zoo Mama website is run through the WooCommerce platform which facilitates the sale and provides analytics. As a result, your personal details will be entered on this platform when making a purchase. WooCommerce is an international sales platform, and their privacy information can be found by going to https://docs.woocommerce.com/document/marketplace-privacy/.
If requested, we may need to share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As a user, you have the option to opt out of any advertising on social platforms as per the below:
Facebook – https://www.facebook.com/settings/?tab=ads
Instagram – https://www.facebook.com/settings/?tab=ads
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal http://optout.aboutads.info/.
HOW LONG DO WE KEEP YOUR INFORMATION?
Zoo Mama will not keep your personal information longer than necessary for the purpose for which it was captured and used. This will depend on what information it is and the purpose for which it is processed. You have the right to ask us to delete your information at any time.
INFORMATION OFFICER RESPONSIBILITIES
The scope of this aspect of the policy is defined by the provisions of the POPI act, condition 1, and chapter 5, part b.
The information officers have the following responsibilities:
- Developing, publishing, and maintaining a POPI policy which addresses all relevant provisions of the POPI act, including but not limited to the following:
- Reviewing the POPI act and periodic updates as published
- Ensuring that POPI act induction training takes place for all relevant staff
- Ensuring that periodic communication awareness on POPI act responsibilities takes place
- Ensuring that privacy notices for internal and external purposes are developed and published
- Handling data subject access requests
- Approving unusual or controversial disclosures of personal data
- Approving contracts with data operators
- Ensuring that appropriate policies and controls are in place for ensuring the information quality of personal information
- Ensuring that appropriate security safeguards in line with the POPI act for personal information are in place
- Handling all aspects of relationship with the regulator as foreseen in the POPI act
- Provide direction to any deputy information officer if and when appointed
This document is regarded as a living document that may be updated to reflect changes in practice or improved processes. Zoo Mama reserves the right to modify this Policy at any time in accordance with this provision.
HOW TO GET HOLD OF US
If you have any questions or complaints about this Policy or Zoo Mama’s information handling practices, you may email Zoo Mama at: email@example.com
Information officer: Stacey Webb
Last updated: 29 June 2021